**Job Description** ------------------------- Provide technical advisory to customers supported by the sales representative of the Industrial segment regarding knowledge of production processes that use cement, aggregates, and additives. **Main Responsibilities** --------------------------------- * Executes, together with management and sales personnel, the technical advisory program. \- Conducts studies defining the competitiveness of CEMEX mixtures compared to competitors. \- Plans and directs technical studies related to customer manufacturing processes to increase their efficiency. \- Acts as a means of technology transfer to our customers and to the company. \- Ensures that the analytical quality monitoring service complies with applicable regulations and informs the client about compliance status. \- Schedules and supervises activities of assigned laboratory technicians. \- Develops and coordinates programs involving customers, educational institutions, or government agencies, aiming to guide and focus activities toward desired objectives. \- Participates in and supports events related to education, dissemination, and promotion of cement. **Position Challenges** -------------------- * Increase in number of clients and sales volume (advisory and training for CEMEX clients) * Technical focus (business-oriented approach) * Free advisory services (building relationships based on shared value and benefits) **Required Skills and Knowledge** ------------------------------------------ General: Engineering degrees (Chemical, Civil, Industrial, Materials), CEA: 659 Required Experience: Minimum 5 years in industrial production processes (cement, concrete, vibro) Required Knowledge: Customer service, Production and construction processes, Research and development, Construction materials, Regulations, Auditing, Critical competencies, Customer focus, Results orientation, Decision-making, Negotiation, Problem solving, Business acumen, Conflict management. **Relationships** -------------- * Internal: Commercial Managers (Reports activities with priority and/or key clients) + Bulk Sales Representatives (Schedule advisory sessions for priority and/or key clients) + Head of Offer Design (Coordinate policies, standards, and institutional-level projects) + Head of Commercial Development Implementation (Define processes, advisory standards, appropriate procedures for issues, and manage monthly reports) + Senior Quality Advisor (Manage testing programs at CEMEX concrete plants) * External Independent institutions (Identify areas of opportunity) * Industrial and laboratory equipment suppliers (Promote sales of company products) * Standardization and certification bodies (Manage national projects and resolve government-related issues) * Technical experts outside CEMEX (Connect CEMEX clients with technical needs unrelated to cement application, e.g., mechanical experts, construction companies, programmers, etc.) * Customers (Provide technical advisory activities coordinated with the Sales Representative) **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and operate. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees.