**Job Opening: Group Travel Coordinator** **Work Mode:** On-site – TEC Zone **Standard Schedule:** Monday to Friday, 9:00 AM to 5:00 PM *(with availability for extended hours during trip operations)* **Start Date:** January 2026 **\*Interviews and hiring processes will begin in January\*** **Job Description** The candidate will be responsible for the **planning, coordination, and operational execution of EPIC Viajes’ group trips**, ensuring that each experience unfolds as scheduled and that travelers receive a **safe, warm, efficient, and memorable service**. They will serve as the **primary liaison between the agency, suppliers, guides, and customers** before, during, and after the trip. **Key Responsibilities** 1\. **Pre-Trip Planning** * Design the full itinerary logistics in coordination with the product team. * Confirm services with suppliers: hotels, transportation providers, local guides, restaurants, and activity operators. * Verify schedules, access points, transfer times, and specific operational details. * Prepare pre-trip documentation: passenger lists, rooming lists, key contacts, and daily schedules. * Ensure all tour materials are ready (banners, credentials, WhatsApp group, welcome information). * Proactively coordinate travelers’ special needs (allergies, reduced mobility, specific requests). **2\. Operational Management During the Trip** * Serve as the primary point of contact for travelers, addressing questions, requests, or emergencies. * Monitor adherence to the itinerary, timing, and daily logistics. * Ensure proper room allocation and resolve incidents with hotels. * Track group attendance at each activity. * Continuously coordinate with guides and drivers to ensure smooth and safe operations. * Manage daily communication with the group (schedules, meeting points, relevant instructions). * Handle unforeseen situations calmly and professionally (weather, delays, operational changes, emergencies). * Maintain a service-oriented attitude, assertive communication, and positive leadership. **3\. Post-Trip Follow-Up and Closure** * Thank the group and coordinate the sharing of photos and the group photo album. * Request feedback via surveys or forms. * Prepare a final report for the agency detailing incidents, lessons learned, and recommendations. * Maintain post-trip contact with travelers to foster loyalty and future sales. **Required Competencies** * Strong organizational and time-management skills. * Positive leadership and group management abilities. * Clear, empathetic, and assertive communication. * Conflict resolution and crisis management capabilities. * Service orientation and attention to detail. * Ability to work under pressure and adapt quickly. * Timely decision-making. * Professional, friendly, and proactive attitude. **Requirements** * Prior experience in tourism, logistics, group coordination, or customer service (preferred). * Availability to travel frequently and work extended hours during trip operations. * Proficiency with digital tools (WhatsApp, Google Drive, Excel, Canva). * Basic/intermediate English (preferred). * Excellent presentation and interpersonal skills. **We Offer** * Base salary \+ sales bonuses. * Statutory benefits. * Vacation days exceeding statutory requirements. * Opportunity to travel with the company. * A professional, collaborative environment focused on high-value experiences. **Interested candidates please send CV to \+52 81 1714 7841** Employment Type: Full-time Salary: $10,000.00 \- $12,000.00 per month Benefits: * Free parking Work Location: On-site employment