**We are hiring!** **Join our team as an Order Support Agent** **Guadalajara, Jalisco** **Schedule: Monday to Friday, 9 AM to 6 PM** **Employment type: Indefinite-term contract** At **UCIN MEDICA**, we seek committed, responsible individuals eager to grow. If you’re looking for a stable job with a positive work environment and real development opportunities, we want to meet you! “Health is our mission; talent is our strength. Join us!” We are seeking an **Order Support Agent** to join our customer service team. The selected candidate will be responsible for managing purchase requests, tracking orders and customers, and ensuring a positive experience for them. **Your responsibilities** * Address customer needs through the communication channels established by the company, and redirect them to another department when necessary. * Provide telephone support in accordance with company-established protocols. * Coordinate follow-up with other departments and customers regarding orders that do not meet requirements for processing. * Timely process customer purchase orders in the OSTicket and ERP systems according to procedural specifications, and track those orders. **What we’re looking for in you** * Minimum education: Completed high school diploma. * Minimum 1 year of experience in customer service or order management. * Proficiency in digital tools and management systems (ERP, CRM). * Excellent oral and written communication skills. * Strong organizational skills and attention to detail. * Proactive attitude and service orientation. * Personalized phone and email support. **What we offer** * **Competitive salary:** $12,600–$14,000 gross per month. * **Bonuses and benefits:** Statutory and above-statutory benefits including food vouchers, savings fund, 30-day Christmas bonus, and additional paid days off. * **Job stability** and timely payroll processing. * **Training and growth opportunities.** * **A safe, respectful, and inclusive work environment.** **Why work with us?** Because we value the people who make up our team. We know success begins with people—and we want you to grow with us. Here, your effort is recognized and your work makes an impact. We are a Mexican company with a firm mission to extend and improve quality of life by enhancing hospital services. Position type: Full-time, indefinite-term contract Salary: $12,600.00–$14,000.00 per month Work location: Hybrid remote, 45070, Arboledas 1a Secc, Jal.