At **Grupo Plasencia Automotriz**, one of the most important groups in the automotive sector in Mexico, we are looking for a **Service Coordinator** to join our highly organized, customer-oriented team with solid experience in automotive repair processes. You will be responsible for coordinating the advisor team, ensuring proper customer service, supervising workflow, and guaranteeing that quality, productivity, and service standards are met according to company policies. **Responsibilities** * Lead, coordinate, and supervise the team of advisors. * Track vehicles throughout the process, from reception to final delivery. * Maintain constant communication with customers, adjusters, and insurance companies. * Ensure compliance with delivery times and quality standards. * Monitor key performance indicators (CSI, productivity, workshop utilization, cycle times). * Handle customer complaints, clarifications, and special requests. * Train and develop personnel under your supervision. \* **Requirements** * Minimum of **1\*** to 3 years\* of experience in auto body repair, automotive painting, or similar roles. * Proven experience leading teams of advisors or service departments. * Knowledge of automotive repair processes, insurance, and claims management. * Strong communication, leadership, negotiation, and customer service skills. * Proficiency in management systems and basic office software. * Proactive attitude, results-oriented, and ability to work under pressure. **We Offer:** * **Statutory benefits** (IMSS, INFONAVIT, AFORE) * Savings fund * Preferential rate on **Major Medical Expense Insurance** * Exclusive discounts on medical insurance with Platinum membership * Partnerships with establishments and employee benefits * Job stability and growth opportunities * Excellent work environment Job type: Full-time Salary: Up to $29,000.00 per month Work Location: On-site