**Job Objective** Operate, manage, and resolve network system incidents and provide support for resolving issues related to network infrastructure. **Responsibilities** · Handle tickets and track them until resolution · Escalate service requests to the next level of support as defined with the client when requests, incidents, and problems remain unresolved · Generate weekly reports · Escalate and track issues with vendors (partners) · Escalate and track issues with internal departments and Level 2 support · Monitor PRTG, The Dude Mikrotik, RMS Teltonika · Document incidents **Requirements** · Degree in Systems Engineering, Computer Science, Telecommunications, or related field · Completed or incomplete degree program · Age: 20 years or older · Gender: Unrestricted · **Work location: CD Satélite, Naucalpan de Juárez, State of Mexico** · Teamwork skills · Goal-oriented with focus on achieving KPIs · Minimum experience: 6 months Employment type: Full-time Salary: Starting at $11,000.00 MXN per month Benefits: * Salary increases * Sick leave days * Medical expense insurance * Company-provided mobile phone Workplace: On-site employment