At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position A healthier future. That's what drives us to innovate. To continuously advance science and ensure that everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche. This role is part of the Customer Support Chapter, a team focused on ensuring instrument functionality and reducing downtime, enabling us to contribute to the success of Roche Diagnostics México’s new organizational model and agile working frameworks. **The Opportunity:** * You perform scheduled (installations and preventive maintenance) and corrective technical service activities. * You ensure instrument functionality and reduce downtime due to failures of Roche marketed instruments. * You review procedures and actions defined by global (GCS) and local Customer Support Chapter guidelines. * You carry out instrument installations/removals and field actions. * You contribute with your agile, innovative, and collaborative mindset to the organization’s success, always focusing on the customer. **Who You Are:** * You hold a Bachelor's degree in Biomedical Engineering, Electromechanical Engineering, Mechatronics, or a related field. * You have a minimum of 2 years of field service experience as a service engineer in the medical devices and/or clinical laboratory field. * You have essential knowledge in equipment installation, diagnosis and troubleshooting of hydraulic, pneumatic and electronic failures, and software (SW) updates. * You demonstrate strong technical and business skills, along with excellent communication abilities. * You have an intermediate level of English. **Preferences:** * 2 or more years of customer service experience. * Experience in overseas training and handling of service documentation (manuals). **This position does not include relocation benefits and has a preferred candidate.** Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life\-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**