585 Account & Relationship Management in Jalisco lowest at $2080.0+

Indeed

Administrative and Bilingual Customer Service Representative

**OPEN POSITION:** Administrative and Customer Service Representative (Bilingual) Colima, Mexico | Full-Time | On-Site **CHOSRU Business Group** **About Us** At **CHOSRU Business Group**, we work with brands in Mexico and the United States, delivering administrative, operational, and customer service solutions. We value organization, discipline, and professional maturity. Our team is characterized by stability, a respectful environment, and commitment to excellence. **Position Overview** We are seeking a highly organized, mature, disciplined individual with exceptional attention to detail, capable of conducting professional communication in both Spanish and English. This role is critical to maintaining our customers’ experience and ensuring quality across internal processes. This position combines responsibilities in: * Customer Service * Administration and Document Organization * Operational Support and Account Management **Key Responsibilities** * Customer Service * Answer calls, emails, and messages with a professional and empathetic tone. * Promptly and thoroughly follow up on and document customer requests. * Manage calendars, video calls, and communication channels. * Create Zoom links, schedule meetings, and support coordination with U.S.-based clients. **Administration and Organization** * Maintain an immaculate file structure in Google Drive. * Accurately enter and verify information. * Assist with administrative reporting, documentation, and task tracking. * Update databases, client lists, and internal dashboards. **Operational / Account Executive Support** * Support client onboarding processes. * Monitor deliverable status and coordinate with other team members. * Assist with internal controls, compliance tasks, and document preparation. **Essential Requirements** * **Exceptional organizational skills** and a genuine passion for order. * **Attention to detail**: precision in data entry, follow-up, and documentation. * **Professional conversational English** (ability to handle brief phone calls). * **Emotional maturity**, stability, and ability to remain calm under pressure. * **Clear and professional communication** in both Spanish and English. * **Experience in customer service or administration** (minimum 1 year). * Intermediate proficiency in Google Workspace (Gmail, Drive, Docs, Sheets). * Ability to quickly learn multiple technology platforms. **Ideal Candidate Profile** We seek someone who is: * Responsible, disciplined, and consistent. * Discreet and respectful of confidential information. * Punctual, orderly, and highly self-managed. * Capable of working within structured processes and following clear instructions. * Emotionally stable, patient, and professionally discerning. * Genuinely interested in long-term membership in our team. **Desirable (Not Required)** * Upper-intermediate to advanced English. * Prior experience with platforms such as Zoom, Slack, CRMs, Xero, QuickBooks Online (QBO), ADP, etc. * Experience providing customer service to U.S.-based clients. **We Offer** * Competitive salary based on experience * Ongoing training and professional development * A stable, respectful, and well-structured work environment * Opportunity to collaborate with clients in Mexico and the U.S. * Predictable schedules and transparent employment conditions **How to Apply** Send your updated CV to: CV@grupochosru.com.mx Include a brief statement explaining why this position is ideal for you. Employment type: Full-time Salary: $11,000.00 – $13,000.00 per month Benefits: * Salary increases * Sick leave days * Option for indefinite-term contract * Grocery vouchers Work location: On-site Application deadline: 12/26/2025 Expected start date: 01/05/2026

28017, Sta Bárbara, 28017 Colima, Col., Mexico

MXN 11,000-13,000/year