Analista Back Office

Description

Summary: This Back Office role for a solar panel company involves administrative management, supply chain and inventory coordination, customer support, and project management to ensure smooth business operations. Highlights: 1. Manage documentation, customer records, and scheduling for solar operations 2. Coordinate supply chain, inventory, and order fulfillment for solar components 3. Handle customer inquiries, support tickets, and post-installation follow-ups **BACK OFFICE** for a solar panel company involves establishing systems and processes that support the smooth operation of the business. Here’s a breakdown tasks: 1\. **Administrative Management** * **Documentation Handling**: Organize and manage contracts, permits, and compliance documents. * **Customer Records**: Maintain detailed customer profiles and track interactions. * **Scheduling**: Coordinate installation appointments, maintenance, and service calls. 2\. **Supply Chain and Inventory Management** * **Inventory Tracking**: Monitor stock levels of solar panels, inverters, and other components. * **Supplier Coordination**: Manage relationships with suppliers and ensure timely procurement of materials. * **Order Management**: Track orders and ensure they are fulfilled on time. 3\. **Customer Support and Service** * **Support Tickets**: Handle customer inquiries, issues, and service requests. * **Follow\-up**: Conduct follow\-ups to ensure customer satisfaction and address any post\-installation issues. 4\. **Project Management** * **Installation Coordination**: Oversee the scheduling and execution of solar panel installations. * **Quality Assurance**: Ensure installations meet company and industry standards. * **Project Tracking**: Monitor project progress and address any issues that arise. \-Experience in Solar preferably but not required. \-Experience in Customer Service is a MUST. \-Experience in Back Office required. Schedule: Monday\-Friday : 8am\-5pm ON SITE. Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $18,000\.00 al mes Lugar de trabajo: Empleo presencial