**Company Description** Susurros del Corazón, Auberge Collection, is a vibrant seaside enclave nestled between lush jungle cliffs and a pristine stretch of coastline overlooking Banderas Bay in Punta de Mita, on Mexico’s Pacific coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom beachfront homes and residences, including an exclusive seven-bedroom villa. The resort features several dining venues, including Casamilpa, an exclusive farm-to-table restaurant offering Mediterranean cuisine with Mexican influences; La Boquita, an outdoor taqueria; as well as a pool bar, private cabanas, and captivating gourmet experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy drives wellness, inviting guests into a holistic experience inspired by the rhythmic energy of ocean waves. Three infinity-edge pools cascading toward the beach and the Morritos Kids Club create a haven for relaxation and family memories. A variety of adventures and unexpected experiences encourage exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxurious, laid-back surf retreat in a pristine seaside oasis. For more information: auberge.com/susurros Connect with Susurros del Corazón, Auberge Resorts Collection on Instagram @SusurrosAuberge and \#AlwaysAuberge **Job Description** Become one of the authors of our story. Join our team as one of our “Cuates” (Guest Service Agent) at Susurros del Corazón in Punta de Mita, Mexico, reporting to the Guest Services Manager. Serve our guests and colleagues by delivering exceptional service that exceeds expectations. As part of the Auberge family, you will help create unforgettable and extraordinary experiences for all our guests throughout their journey with Auberge. Ensure every guest is delighted with the quality, creativity, promptness, and efficiency of service. **Requirements** * Strong communication skills * Ability to work a flexible schedule, including weekends and holidays, according to departmental needs * Ability to handle complex situations and demanding guests * Minimum of 2 years in similar roles within luxury segment hotels * Bachelor's degree or certification in Hospitality preferred * Degree or certification in Hospitality * Knowledge of Opera and Alice systems * Fluent written and spoken English **Additional Information** Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a craft-inspired approach to luxury and reflect the spirit of place through captivating design, exceptional cuisine, innovative wellness, and attentive, discreet service. With 30 distinctive hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most sought-after destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn: @Auberge and \#AlwaysAuberge