We are looking for a **Customer Success** professional focused on providing an *excellent internal customer experience*, ensuring attention, follow-up, and timely fulfillment in terms of quality and scope of assigned requests or projects. **Main Responsibilities** * Handle and follow up on internal customer requests. * Ensure response quality and timeliness. * Participate in projects aimed at improving customer experience. * Document processes and support data analysis. * Drive continuous improvement within internal departments. **Requirements** * Experience in internal customer service or similar roles. * Knowledge in: * Operations * Continuous improvement * Process documentation * Data analysis * Technologies related to project management * Desired education: Industrial Engineering, Business Administration, IT, or related fields. * Desirable (not mandatory): PMI certification. **We Offer** * Monthly salary: **$20,000** * **10%** in grocery vouchers * **10%** in savings fund * Work schedule: **Monday to Friday, 9:00 am to 6:00 pm** * Replacement-based hiring * Opportunities for internal growth and development Job type: Full-time Salary: $20,000.00 per month Work location: On-site position