Customer service City: BAJA CALIFORNIA Publication date: Dec 15, 2025 Schedule: 9 a.m. to 6 p.m. Description: **CUSTOMER SOLUTIONS ASSISTANT NEEDED** **Education**: High school diploma or incomplete higher education or degree holder. **Experience Profile**: Problem solving, teamwork, crisis management. **Decision Making**: Minutes follow-up. **Main Responsibilities**: Timely and appropriate handling of assigned Service Reports, through daily review of such reports to address customer requirements using management tools to deliver satisfactory responses. * Report on services entering Customer Solutions by conducting daily reviews of shipment scans, supported by visit and control label information, via the SAP Service shipment management system, to assess and manage customer service, support, and attention; providing feedback to operations regarding process deviations. * Conduct timely and appropriate calls to customers regarding shipments entered into Customer Solutions, following the daily coordination process for shipments and customer calls, to assess and manage customer service, support, and attention. * Generate minutes for shipments requiring them, by tracking incidents according to operational cycle procedures, to promptly notify and coordinate shipments. **At Estafeta, we are committed to providing equal development opportunities for all employees without exception based on race, religion, gender, marital status, age, nationality, origin, or type of vulnerability situation. We respect and value diversity as a source of workforce strength and organizational innovation.**