**Decision Making** Minutes tracking. **Main Responsibilities** Timely and appropriate handling of assigned Service Reports, through daily review thereof to address customer requirements using management tools to deliver a satisfactory response. * Report on services entering Customer Solutions by daily reviewing shipment scans, supported by visit label and control information, via the SAP Service shipment management system, to evaluate and manage customer service, support, and attention. Provide feedback to operations regarding process deviations. * Conduct timely customer calls for shipments entered into Customer Solutions, through the daily process of coordinating shipments and customer calls, to evaluate and manage customer service, support, and attention. * Generate minutes for shipments requiring them, by tracking incidents in accordance with operational cycle procedures, to notify and coordinate shipments as promptly as possible. * **At Estafeta, we are committed to providing equal opportunities for development to all employees without exception based on race, religion, gender, marital status, age, nationality, origin, or type of vulnerability situation. We respect and value diversity as a source of workforce strength and organizational innovation.**