Who are we? **APCOM** is an IT company focused on delivering **managed support**, **preventive and corrective maintenance**, and **ERP implementation** services for **small and medium-sized enterprises (SMEs)**. We operate under **recurring service models (run rate)**—that is, **monthly contracts for continuous support**—enabling us to keep our clients’ technological infrastructure **operational, stable, and monitored**. We accompany businesses from **daily operations** through to the **generation of key performance indicators (KPIs)** for management, ensuring technology directly supports **decision-making**. At APCOM, we value **honesty**, **quality**, **efficiency**, **technical discipline**, **stability**, and **continuous improvement**. Profile we seek We are seeking **professionals with a completed degree** in **computer science, systems, engineering, or related technical fields**, interested in developing their careers in **technology support and operations services** for businesses. This position focuses on **on-site work and direct client engagement**, making it ideal for individuals who thrive in a **dynamic environment**, where the start of each day varies according to the **service schedule**, always aligned with a **predefined annual maintenance plan**. This vacancy is not intended for students or candidates primarily focused on software development. Why join APCOM? At APCOM, you’ll find an environment of **stability**, **continuous learning**, and **recognition of technical effort**. We offer **ongoing training**, **real-world on-site mentoring**, and a **clear work plan**, with growth opportunities tied to your increasing **technical expertise and productivity**. Key responsibilities * Begin each workday **on-site with clients**, following a **rotating service schedule**. * Deliver **on-site services**, including **preventive maintenance**, incident resolution, and support for technology projects. * Execute an **annual preventive maintenance program**, based on **equipment and system inventory and control**. * Address **incidents, fault reports, and operational requests**, in accordance with defined **service-level agreements (SLAs)**. * Identify and resolve **information security vulnerabilities**, applying established best practices and guidelines. * Audit the **status of deployed technologies**, validating adherence to **technical standards and documentation requirements**. * Advise and assist users in the **proper use of technology** and in adopting **sound operational practices**. Requirements * A **completed degree** (bachelor’s, engineering, or technical diploma) in **Information Technology or related fields**. * **Minimum 6 months of experience** in **technical support, preventive maintenance, or IT operational roles**, preferably on-site. * Genuine interest in **professional development**, achieved through **continuous training and real-world learning**. * Ability to **work autonomously on-site with clients**, as well as **collaborate effectively with internal teams**. * **Proactive, responsible, and solution-oriented attitude**. Work modality * **Formal, stable, full-time employment**. * **Schedule planned around service and maintenance appointments**. * **Initial integration and mentoring period**, with **long-term continuity**. Job type: Full-time, Probationary period Contract duration: 3 months Salary: $12,000.00 – $15,000.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Work location: On-site