Position Summary: Provide support and technical assistance to CD users for systems and computing equipment, ensuring proper workflow of systems for store replenishment. Key Responsibilities: 1. Comprehensive technical support for users and computing equipment. 2. Preventive and corrective maintenance of equipment. 3. Management and configuration of key technologies such as radio frequency. Provide support and troubleshooting assistance to CD users regarding systems and computing equipment through equipment usage training, monitoring, technical support, infrastructure installation, and validation of correct order-processing workflows in systems for store replenishment. Provide support and troubleshooting assistance to CD users regarding systems and computing equipment through equipment usage training, monitoring, technical support, infrastructure installation, and validation of correct order-processing workflows in systems for store replenishment. * Technical Support: Technical support to users on general computing equipment and telephony. * Scheduled preventive and corrective maintenance of equipment. * User data backup. * Maintenance and repair of printing equipment; re-printing of purchase order invoices. * Management and configuration of radio frequency terminals. * Design and printing of various labels. * Resetting users locked out of the system. * Full formatting of PCs and complete installation with company software. * Draft reports in Teamtrack, HelpDesk, and external systems. * Report incidents and failures. * Support order monitoring operations. * Daily reporting of anticipated SKUs, pieces, pallets per order, and files for operations. * Bachelor’s degree in Computer Science or related field. * One year of experience in similar positions. * Type of experience: Technical user support, operating system usage, LAN network equipment installation, PC equipment configuration, radio frequency. AutoZone México is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We have over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going the extra mile define our identity—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you’re assisting customers or developing your professional career, we provide the tools and support you need to achieve success and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on their skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.