**MISSION** Lead and motivate the team to efficiently manage the store’s daily operations, including sales, inventory, and customer service, ensuring smooth operations, a positive customer experience, and achievement of business objectives in alignment with Groupe SEB’s strategies and goals. **KEY JOB OBJECTIVES** **Daily Operations Supervision:** o Coordinate and supervise the store’s daily activities. o Ensure the store is organized, clean, and well-stocked. o Maintain efficiency and smoothness in daily operations. **Personnel Management:** o Recruit, hire, and train new employees in collaboration with Human Resources. o Evaluate team performance and provide constructive feedback. o Motivate and lead the sales team and store staff. o Resolve workplace conflicts and foster a positive work environment. **Customer Service:** o Deliver an exceptional customer experience. o Professionally address and resolve customer complaints and issues. o Implement customer service policies to ensure satisfaction and loyalty. **Inventory Management:** o Supervise goods receipt and inventory organization. o Conduct periodic inventories and ensure record accuracy. o Monitor stock levels and place replenishment orders as needed. o Optimize inventory management and ensure product availability. **Financial Management:** o Supervise the store’s financial aspects, including budgeting, revenue, and expenses. o Generate and analyze financial reports to assess performance. o Make strategic purchasing and investment decisions to maximize profitability. o Control and manage the store’s operational costs. **Execution of Marketing-Developed Promotional Activities:** o Implement marketing initiatives to increase sales and profitability. o Conduct promotions and marketing campaigns. o Analyze market trends and propose sales tactics adjustments to the Retail Manager accordingly. o Collaborate with the marketing team upon request to execute effective promotion and advertising programs. **Innovation and Continuous Improvement:** o Implement initiatives to improve operational efficiency and customer experience. o Foster continuous improvement across all store areas. o Adapt to market changes and evolving customer demands. **KPI (Key Performance Indicators) Monitoring:** o Monitor and evaluate the store’s performance metrics. o Analyze KPIs to identify areas for improvement. o Report and discuss progress and strategies for achieving performance goals with the Retailing Manager. Adjust operational and sales tactics based on KPI results to enhance profitability and efficiency. **Education** Completed high school diploma (technical or incomplete degree preferred) **Experience** Minimum 1 year in similar positions within retail or similar consumer-facing companies **Skills** * Effective communication * Proactivity and accountability * Basic-to-intermediate Excel and cash register proficiency * Teamwork * Task organization and follow-up * Customer orientation * Basic understanding of visual merchandising and inventory management Employment type: Full-time Salary: $13,000.00 – $16,000.00 per month Benefits: * Transportation allowance or service * Discounts and preferential pricing * Sick leave days * Medical expense insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers * Restaurant vouchers Application question(s): * How long would your commute to Premium Outlets Punta Norte take? Education: * Completed high school diploma (Mandatory) Experience: * Field sales: 1 year (Mandatory) Work location: On-site employment