**Grupo Coppel** is a community where human dignity prevails over any other condition, therefore we support inclusion, diversity and equal opportunities **without discrimination based on race, place of origin, religion, beliefs, age, appearance, sexual orientation, gender identity, disability, etc.** Mexican capital business group founded in Culiacán, Sinaloa; in 2025 it will celebrate 84 years improving the lives of millions of Mexicans. It operates in all states of the country, has more than 118,000 employees and is one of the **top 10 employers in Mexico.** It consists of three business units: Tiendas Coppel, Afore Coppel and BanCoppel. **Position objective:** Provide memorable service to all customers requiring billing, after-sales services and/or making payments to their accounts, in a personalized, fast and friendly manner, encouraging them to return to Tienda Coppel. **Main responsibilities:** * Perform operational tasks such as merchandise payment collection, refunds, withdrawals and general cash register closing from any area, among others assigned to the position according to processes established in the Store Manual, thus providing greater support to store operations. * Provide excellent customer service through merchandise payment collection and packing, while offering after-sales services that encourage customers to return to Tienda Coppel. * Deliver after-sales service to customers according to procedures described in the Store Manual to resolve needs and concerns, thereby increasing customer satisfaction. * Provide basic financial services (payment collections, agreements, Bancoppel agency services, as well as referring customers to the New Customers module for credit processing) from Grupo Coppel, applying procedures and scripts described in the Store Manual to offer customers broader transaction coverage. * Receive customer payments according to procedures established in the Store Manual to deliver a memorable service experience. * Assist with cleaning, product organization and sales according to procedures established in the Store Manual to provide a memorable service. * Participate in activities that promote Coppel culture, as well as contribute to goal development and achievement for personal growth. * Comply with appearance and customer interaction standards according to Customer Service Standards to deliver a memorable service. * Ensure proper handling of monetary resources according to processes established in the Store Manual to prevent discrepancies in partial withdrawals and cash register closing. * Review pending orders and assist in merchandise delivery processes as described in the Store Manual to provide good customer service. * Digitize customers who provide authorization by entering into the system their email, phone number and general information with the goal of increasing the digital customer base. * Ensure lines are dispersed when more than 3 customers form at checkout points according to procedures described in the Store Manual to serve customers effectively. **Required profile:** * **High school diploma.** * Experience in cash handling. Job type: Full-time, Seasonal Contract duration: 3 months Salary: From $9,450.00 per month Benefits: * Employee discounts * Option for indefinite contract * Referral program Work location: On-site