First-Level Technical Support Engineer - Tula

Description

Job Summary: A leading technology company is seeking a First-Level Technical Support Engineer to provide technical assistance for software and hardware, and manage customer requirements. Key Highlights: 1. First-level technical support for software and hardware 2. Ability to understand customer requirements 3. Knowledge of information technologies REPUTABLE TECHNOLOGY COMPANY SPECIALIZING IN TECHNICAL DEVELOPMENT IS SEEKING: "First-Level Support Engineer" Location: Tula, Hidalgo. EDUCATION: High school diploma or Bachelor's degree in Electromechanical Engineering, Computer Systems, Electronics, Informatics, Automation, or related field. RESPONSIBILITIES: One year providing first-level technical service and support to various customers and users, covering both software and hardware. Strong ability to gather and understand customer requirements. Knowledge of information technologies: computer equipment, hardware, software, access control, CCTV, structured cabling, networks, communications, or related areas. Familiarity with service desk systems. Availability and willingness to work 24 hours per day, 7 days per week. Basic knowledge of facility maintenance is desirable. SCHEDULE: 12 hours on / 36 hours off SALARY: Competitive gross salary plus statutory benefits; direct employment by the company with 100% payroll registration. Apply through this channel only if you meet 100% of the requirements. -Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Keywords: engineer, engineers, female engineer, eng, engineer, support, support, technical support