CUSTOMER SERVICE EXECUTIVE Join Our Commercial Team as a Customer Service Executive FREJI, a leader in transportation and logistics solutions, is looking for a customer service executive who is passionate, proactive, and eager to learn about the dynamic world of freight transportation. The ideal candidate will be an organized individual with excellent communication skills and a strong interest in developing within the commercial and logistics field. Key Responsibilities * Monitor shipment status and proactively communicate to customers about their cargo progress, as well as manage and resolve any possible incidents en route. * Maintain smooth and effective communication with operations, logistics, and billing departments to ensure proper execution of contracted services. * Assist in the proper administration and filing of essential department documentation, such as service orders, bills of lading, and delivery confirmations. * Serve as a point of contact for customers, responding to inquiries, providing information about our services, and channeling their requests to the appropriate department. * Keep customer and prospect information updated in our CRM system, ensuring data integrity and quality for commercial follow-up. Profile Requirements * Education: Bachelor's degree in Business Administration, International Trade, International Business, Logistics Engineering, Transportation, or related fields. * Communication Skills: Excellent verbal and written communication, with the ability to interact professionally with customers and colleagues. * Organization and Planning: Strong ability to organize tasks, manage time efficiently, and pay attention to detail. * Proactivity and Initiative: Proactive attitude, eager to learn, propose ideas, and take on new challenges. What We Offer? * Economic support of $8,000 per month. * Schedule: Monday to Friday 09:00h to 19:00h and Saturdays from 9:00 am to 1:00 pm * Growth Opportunity: Potential for professional development within the company. If you are ready to apply your knowledge, develop new skills, and become part of a constantly growing company, we want to meet you! Interested candidates, please send your CV to recursoshumanos2@freji.mx Job type: Full-time Salary: $8,000.00 - $10,000.00 per month Work location: On-site job