Job Summary: In-person user support for Cablebús, addressing inquiries and incidents, and capturing information in systems. Key Responsibilities: 1. Customer service and resolution of public transportation incidents 2. Information management and report preparation 3. Development of customer service and support skills **Sistema BEA seeks User Support Staff in Santa Fe – Miguel Hidalgo, Ciudad de México** --------------------------------------------------------------------------------------------------- Sistema BEA supporting Cablebús Line 3 We are seeking User Support Center and Control Desk Staff Responsibilities: * Provide in-person support to Cablebús Line 3 users at station CAU modules, * Address inquiries and incidents related to the Integrated Mobility Card, * Capture information to resolve card-related incidents, * Enter information into systems for incident control and monitoring at corridor stations, * Track resolution status of handled incidents and/or current handling status, * Prepare weekly and monthly reports and summaries. Requirements: * Gender is not relevant * Age is not relevant * Technical high school diploma in related fields or incomplete TSU studies in Computer Science, Administration, etc. * Minimum 2 years of experience in related roles. * Proficiency in Office suite, instant messaging, and help desk systems (service tickets) Schedule: * Morning and afternoon shifts rotate to cover Cablebús operating hours Salary and Benefits: * Base salary * Meal vouchers * Performance bonus Send CV to 5Cinco 2siete 7siete 6siete 6cuatro **Desired Education Level:** Upper Secondary **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Passenger Ground Transportation **Skills:** * Emotional intelligence * Frustration tolerance * Service orientation *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69a5f37d5d0000360080dcca\&source\=indeed