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Job Summary: Provide efficient, courteous, and timely customer service by resolving inquiries, issues, or requests, ensuring customer satisfaction and contributing to customer retention. Key Responsibilities: 1. Customer attention and support via telephone, email, chat, or in person 2. Incident and request management in CRM or Help Desk systems 3. Participation in training sessions for knowledge updating **Job Objective:** Provide efficient, courteous, and timely customer service by resolving inquiries, issues, or requests related to the company's products or services through various communication channels. The role ensures customer satisfaction and contributes to customer retention through high-quality technical and commercial support. **Specific Responsibilities:** * Handle customer requests, complaints, or claims via telephone, email, chat, or in person. * Register, track, and resolve incidents or requests in management systems (CRM or Help Desk). * Provide basic or intermediate technical support regarding product, platform, or service usage. * Escalate complex cases to the appropriate department and follow up until resolution. * Conduct customer satisfaction surveys or case closure confirmations. * Propose process improvements based on customer feedback. * Assist in preparing customer service reports, performance metrics, and case analysis. * Participate in ongoing training to update technical and service skills. **Technical Knowledge:** * CRM platform proficiency (e.g., Salesforce, Zoho, HubSpot) * Support ticketing systems (e.g., Zendesk, Freshdesk, Jira) * Basic knowledge of networks, hardware/software (depending on company’s industry) * Microsoft Office suite (Word, Excel, Outlook) * Professional email writing and proper written language usage * General understanding of customer service policies and complaint handling Employment Type: Indefinite-term contract Salary: $10,500\.00 per month Benefits: * Grocery vouchers Work Location: Remote/hybrid in 53100, Ciudad Satélite, Méx.
