Operations Analyst and Customer Service

Description

Position Summary: We are seeking an Operations Analyst and Customer Service representative to serve as the primary liaison, monitor shipments in real time, and ensure efficient operations. Key Highlights: 1. Impeccable customer service and focus on operational excellence. 2. Professional and collaborative work environment. 3. Continuous development and ongoing learning. **We Are Hiring! Operations Analyst and Customer Service** Are you passionate about logistics, customer service, and shipment operations? Join our team and become a key partner for our clients! **Job Description** -------------------------- You will be the primary liaison between our customers, suppliers, and operational team. Your mission will be to provide timely customer service, track shipments, and ensure efficient, transparent, and reliable operations. You will serve as our **“control tower”**, monitoring shipments in real time and managing critical information to prevent delays and additional costs. **Key Responsibilities** --------------------------------- * Direct customer and supplier interaction and continuous follow-up. * Active shipment monitoring and resolution of exceptions. * Load assignment, equipment volume control, and performance indicator tracking (On Time Performance). * Creation and management of operational and tracking reports. * Coordination with carriers, consignees, and customs brokers. * Administration and communication of additional charges. * Participation in on-call shifts and weekend rotations. * Identification and resolution of pricing discrepancies in collaboration with the pricing team. * Provision of operational solutions focused on rail transit. **Key Requirements** -------------------- * Impeccable customer service and focus on operational excellence. * Experience with ERP or TMS systems (AS\-400, Oracle TMS). * Proficiency in Microsoft Office Suite (Excel and PowerPoint). * Communication skills: active listening, empathy, and approachable demeanor. * Flexible working hours. * **Completed Bachelor’s degree** in Administration, Finance, Transportation Engineering, or related field. * **Advanced English (spoken and written).** * 2 years of experience in a similar role. * 1 year of experience in the logistics or transportation industry. * Mexican passport and valid visa (USA). * Ability to work under pressure. **✨ We Offer** --------------- * Professional and collaborative work environment. * Continuous development and ongoing learning. * Involvement in key projects with strategic clients. * Growth opportunities within a high-performing team. **Want to join our team?** -------------------------------------------- Apply now! We’re ready to meet you.