Rejection Analyst.

Description

Job Summary: An analyst responsible for preventing and managing product returns or rejections through information analysis, incident tracking, and direct communication with customers to negotiate solutions and maintain positive business relationships. Key Responsibilities: 1. Prevent product rejections and maintain positive business relationships 2. Analyze, investigate, and manage cases of product rejection 3. Coordinate solutions with customers and internal departments **Job Description:** Grupo Grisi is a 100% Mexican chemical-pharmaceutical company dedicated to the manufacturing and marketing of leading natural-origin products for health, beauty, hygiene, and nutrition, with a global presence. **Job Objectives:** Prevent and manage product returns or rejections by analyzing information, promptly tracking incidents, and communicating directly with commercial customers, collaborating closely with the sales department to negotiate solutions that prevent rejections and sustain positive business relationships. **Responsibilities:** * Analyze and track cases of rejection reported by commercial customers. * Conduct investigations to identify root causes of rejections by reviewing transactions, documents, and movements in SAP. * Establish direct communication with customers, area managers, and supervisors to clarify incidents. * Implement preventive actions to avoid customer rejections of products or services. * Negotiate alternative solutions and resolutions jointly with the sales department. * Prepare reports and track each case to closure. * Propose process solutions and improvements to reduce recurrence of rejections. * Draft formal communications and emails addressed to customers and internal departments. * Coordinate with various company departments to ensure proper resolution of incidents. **Requirements:** * Proficiency in **SAP (minimum 50%)**, including transaction and movement review. * Ability to analyze and investigate incidents. * Negotiation and persuasion skills. * Strong verbal and written communication skills. * Excellent email and documentation writing skills. * Ability to work under pressure. * Proactive attitude, determination, and drive to resolve problems. * Ability to interact effectively with customers and across organizational levels. **We Offer:** * Competitive salary * Statutory and above-statutory benefits * Direct employment contract * Safety equipment * Professional development opportunities **Benefits:** * Free parking * Subsidized cafeteria service * Grocery vouchers * Savings fund * Punctuality bonus * Attendance bonus **Employment Type:** Full-time, Indefinite-term contract Employment Type: Full-time Salary: $10,000.00 \- $11,000.00 per month Benefits: * Free parking * Life insurance * Cafeteria service * Grocery vouchers Work Location: On-site employment