Tunititlan Customer Service - Call Center Job Listings

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INPLANT TRAFFIC COORDINATOR - DEDICATED TO CLIENT

**Location:** ZUMPANGO **Type of Employment:** FULL TIME AT FREJI, WE SPECIALIZE IN LAND TRANSPORTATION OF CHEMICAL PRODUCTS IN MEXICO, OFFERING CUSTOMIZED SERVICES TO OUR CLIENTS. IF YOU ARE PASSIONATE ABOUT EXCELLENCE AND SEEK A WORK ENVIRONMENT WHERE YOUR TALENT SHINES, WE INVITE YOU TO APPLY. **YOUR EXPERIENCE AND COMMITMENT ARE VALUABLE TO US!** We are looking for a highly proactive and service-oriented **Traffic Coordinator (Inplant)** to serve as the main point of contact and manage the logistics operations dedicated to one of our most important clients. You will be the strategic link between the client, our operators, and our base, ensuring excellent service, punctuality, and constant communication, becoming a key player in client satisfaction and our business relationship. **Key Responsibilities:** * **Customer Management and Support:** Serve as the primary contact for clients, managing their requests, providing updates on service status, and resolving any incidents. * **Unit Tracking:** Monitor the status of units assigned to operations through GPS platforms, ensuring compliance with planned routes and delivery times. * **Problem Resolution:** Proactively identify and resolve any transportation issues (delays, breakdowns, etc.) to minimize impact on the client. * **Document Administration:** Responsible for creating and validating Waybills, organizing delivery proof for invoicing, and processing operator expense reports. * **Operator Management:** Maintain consistent and clear communication with drivers to provide instructions and necessary support. * **Reporting and Quality:** Generate performance reports (KPIs) on punctuality, efficiency, and service levels for both internal and external presentation. **Job Requirements:** * **Experience:** Minimum 2 years of experience in similar roles such as Traffic Coordinator, Logistics, Monitoring, or Transportation Inplant. * **Essential Knowledge:** * Proficiency in the process of generating **Waybill with Complement.** * Experience using GPS tracking platforms. * Knowledge of national-level routes. * **Education:** Completed technical high school or Bachelor’s degree in Logistics, Transportation, Business Administration, Industrial Engineering, or related field. **Essential Skills and Competencies:** * Excellent Customer Service * Problem Solving * Quality Focus * Organization and Planning * Effective Communication * Proactivity and Initiative **We Offer:** * Competitive salary plus performance bonus. * Statutory benefits from day one (IMSS, Christmas bonus, vacation). * Additional benefits such as food vouchers, subsidized cafeteria, etc. * Direct company hiring. * Excellent work environment within a key operation for the company. **Interested in joining our team?** If you meet the requirements and are ready for this challenge, please apply through this platform or send your updated CV to lucia.manzano@freji.mx with the subject line: **"Vacancy Inplant Traffic Coordinator"**. We look forward to meeting you soon! Job type: Full time Salary: Up to $14,000.00 per month Benefits: * Food vouchers Work location: On-site

MEX 9 86, Olimpica, 55660 Apaxco de Ocampo, Méx., Mexico

$MXN 14,000/year