**Key Responsibilities** * **Solution Engineering**: Design and develop solutions using **Power Apps**, **Power Automate**, **Power Pages**, **Dataverse**, and modern SharePoint (including **SPFx** as a nice\-to\-have). * **Platform Reliability and Performance**: Ensure optimum performance, stability, and security of multiple systems supporting Finance and Science, providing workarounds, root\-cause analysis, and permanent fixes. * **AI Enablement**: Evaluate and implement AI capabilities across the Microsoft ecosystem, including **Microsoft Copilot**, **Copilot Studio**, **Power Platform AI Builder**, and agent\-based automation. * **Support and Operations**: Provide **2nd/3rd line support** for applications and platforms, including incident/task/change/release management aligned to AstraZeneca standards. * **Ownership and Escalation**: Take end\-to\-end ownership of issues and deliveries through resolution or escalation, maintaining clear communication and documentation. * **Integration and Data**: Build integrations using **Power Platform connectors**, custom connectors, **Graph API**, **SharePoint REST**, and manage data models in **Dataverse** and SQL. * **Stakeholder Collaboration**: Liaise with business stakeholders, product owners, infra/middleware teams, and 3rd\-party vendors to resolve issues, prioritize backlog, and identify process improvements. **Essential Experience (Must Have)** * **Power Platform****proficiency**: Hands\-on experience with Power Apps (canvas and/or model\-driven), Power Automate flows, Dataverse schema design, security roles, and environment management. * **Modern SharePoint**: Experience with SharePoint Online from an application perspective (sites, lists, libraries, permissions, REST/Graph API); **SPFx** exposure is a plus but not mandatory. * **AI awareness**: Understanding of AI capabilities in Microsoft 365 (Copilot, Copilot Studio, AI Builder) and ability to scope, design, or support AI\-enabled solutions; experience with agent\-based automations is desirable. * **Web fundamentals**: Working knowledge of **JavaScript/TypeScript**, **HTML**, and **CSS** for customizing Power Platform and modern SharePoint experiences. * **Support discipline**: Strong grasp of **incident**, **problem**, **change**, and **release** management processes; experience running production support for business\-critical applications. * **Integration and APIs**: Experience building solutions with standard Power Platform connectors, custom connectors, Graph/REST APIs, and basic SQL/data handling. * **Documentation and governance**: Ability to document solutions, configurations, runbooks, and maintain alignment to enterprise standards and compliance. **Supplementary Experience (Nice to Have)** * **SPFx development**: Experience with SPFx, React, Fluent UI, and SharePoint PnP libraries. * **DevOps practices**: Familiarity with Azure DevOps/GitHub for source control, pipelines, ALM accelerators, solution packaging, and environment strategies. * **Data and reporting**: Knowledge of **Power BI**, data modeling, and performance optimization for analytics scenarios. * **Security and compliance**: Understanding of DLP policies, data residency, and role\-based access in Power Platform and M365\. * **Application environment management**: Experience setting up and managing dev/test/prod environments, feature flags, and configuration. **Personal Attributes** * **Learning mindset**: Keen to acquire new skills, especially evolving **Power****Platform** and **AI** capabilities. * **Clear communicator**: Strong written and verbal communication; able to translate technical concepts for non\-technical stakeholders. * **Operational resilience**: Comfortable participating in on\-call rotation and providing support for critical applications. * **Collaboration and independence**: Strong interpersonal skills with the ability to work autonomously and in global, cross\-functional teams. * **Analytical problem solver**: Logical thinker with a structured approach to troubleshooting, RCA, and continuous improvement. * **Customer focus**: Balance between developer excellence and support responsiveness, with a mindset to maintain and enhance business\-critical solutions.