Receptionist

Description

Job Summary: We are seeking receptionists with excellent service attitude, responsibility, and passion for hospitality to deliver a warm and professional experience to our guests. Key Highlights: 1. Key experience to provide guests with a warm and professional experience 2. Working in a natural seaside environment with emotional balance 3. Connection with values of hospitality, harmony, nature, and respect At MIA Tulum Resort, we seek receptionists with excellent service attitude, responsibility, and passion for hospitality. This position is essential to delivering a warm and professional experience to our guests from the very first moment. The work takes place in a natural seaside setting; therefore, we seek individuals who are sensitive to nature, emotionally balanced, and capable of adapting to a relaxed yet demanding environment. Main Responsibilities: * Welcome guests warmly and professionally. * Efficiently process check-ins and check-outs. * Provide clear information about resort facilities, services, activities, and regulations. * Address requests, resolve inquiries, and channel complaints empathetically and promptly. * Coordinate with other departments (housekeeping, maintenance, food and beverage, etc.) to ensure smooth service operations. * Accurately manage reservation and billing systems. * Maintain a clean, organized, and harmonious front desk aligned with the hotel’s ambiance. Desired Profile: * Prior experience in hotel front desk or customer service (minimum 1 year). * Proficiency in English (mandatory); additional languages are a plus. * Excellent appearance and verbal communication skills. * Positive, proactive attitude with a strong service orientation. * Ability to work under pressure and on rotating shifts. * Alignment with MIA’s core values: hospitality, harmony, nature, and respect. We Offer: * Competitive salary. * Tips and statutory benefits. * A positive work environment in close contact with nature. * Opportunities for professional development within the resort. Position Type: Full-time, Indefinite-term Salary: $13,000.00 - $15,000.00 per month Benefits: * Transportation assistance or service * Gym discount * Company parking * Flexible working hours * Staff cafeteria service * Complimentary uniforms Work Location: On-site employment