Job Description: At MIA Tulum Resort, we are looking for receptionists with an excellent service attitude, responsibility, and passion for hospitality. This role is key to delivering a warm and professional experience to our guests from the very first moment. The job takes place in a natural seaside environment, so we seek individuals who are sensitive to nature, emotionally balanced, and able to adapt to a relaxed yet demanding atmosphere. Main Responsibilities: * Greet guests with kindness and professionalism. * Perform efficient check-ins and check-outs. * Provide clear information about the resort’s facilities, services, activities, and regulations. * Handle requests, answer questions, and address complaints empathetically and promptly. * Coordinate with other departments (housekeeping, maintenance, food and beverage, etc.) to ensure smooth service operations. * Accurately manage the reservation and billing system. * Keep the front desk clean, organized, and aligned with the hotel’s ambiance. Desired Profile: * Previous experience in hotel reception or customer service (minimum 1 year). * Fluent in English (mandatory); additional languages are a plus. * Excellent personal presentation and verbal communication skills. * Positive, proactive attitude with a genuine service vocation. * Ability to work under pressure and on rotating shifts. * Alignment with MIA’s values: hospitality, harmony, nature, and respect. We Offer: * Competitive salary. * Tips and benefits as per local labor law. * A positive work environment in close contact with nature. * Opportunities for professional growth within the resort. Position Type: Full-time Salary: $13,000.00 - $15,000.00 per month Benefits: * Company parking * Free parking * Dining service * Free uniforms Application Question(s): * Do you have experience in hotel reception? This is mandatory to be considered. Experience: * Hotel Reception: 2 years (Required) Language: * English (Required) Workplace: On-site Expected Start Date: 10/10/2025