*This job posting originates from the Talenteca.com job board* ### **Job Opening at IT People Talent in Apodaca, Nuevo León** **About Us** * A rapidly growing, expanding, and nationally present company specializing in integrated solutions—particularly in networking and security. We are a distinctive, unique, and above all innovative firm, and certified partner of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a WiFi network technical support specialist for on-site and field assignments, providing service to clients in metropolitan areas, with per diem allowances. **Our Value Proposition** An excellent work environment, genuine medium- and long-term career development, certifications, coaching, and extensive training and hands-on experience—we offer: * **Monthly base salary**: MXN $13,000 (direct employment contract) + statutory benefits (100% nominal), plus per diem payments. * **Working hours**: Monday to Friday, 8:00 AM to 5:00 PM (to be confirmed), plus Saturday mornings. * **Work locations**: Monterrey (Airport area, Valle Oriente neighborhood in San Pedro Garza García, N.L.) and surrounding areas near the airport. **What We’re Looking For:** * 6 months to 1 year of experience in roles such as: Technical Support, Help Desk, Service Desk, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, Cisco Engineer, Network Engineer, NOC Engineer, Network Consultant, Network Technician, Network Engineering Specialist, Network Engineer, Network Consultant, Network Analyst. * Networking and communications skills: Knowledge of TCP/IP networks, OSI model, routing, VLANs, high availability, redundancy, and related topics. * Availability for on-site and field assignments, including travel to specific locations. A valid driver’s license is mandatory for vehicle assignment for transportation and service delivery. * Minimum 6 months to 1 year of hands-on experience with LAN, WAN, and VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; network topologies; equipment configuration; implementation of network changes, etc. Familiarity with Access Points, Routers, Switches, Wireless systems, CODECs, Modems, etc. * Knowledge of brands such as Cisco or Brocade; Ruckus or Brocade antennas with a focus on WiFi. * 6 months to 1 year of foundational experience with Firewalls (administration, support, configuration, ticket handling), including familiarity with brands such as Fortinet, SonicWall, Juniper, etc. * 6 months to 1 year of experience installing and supporting structured cabling (including use of tools such as punch-down tools). * Experience and schedule flexibility for maintenance windows and Level 1 & Level 2 support, as required. * Preparation of evidence reports, activity documentation, and third-party escalations. * Desired proficiency with service management platforms for request intake, description, and resolution (tickets), such as BMC, Zendesk, Tivilo, WhatsApp Business, etc. * Strong customer service orientation. **Preferred Education Level:** Higher education — incomplete degree **Preferred Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * WiFi, LAN, VLAN, IP networking fundamentals * Firewall, security, VPN * WAN, routing, routers, switches * Wireless support, access point management * Cisco APs, TCP/IP, field and on-site support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939ab9c3700003800bc6eb0&source=indeed*