*This job posting originates from the Talenteca.com job board* ### **Job opening at IT People Talent in Zapopan, Jalisco** **About Us** * A continuously growing, expanding, and nationally present company specializing in integrated solutions—particularly in networking and security. A distinctive, unique, and above all innovative enterprise, partnered with Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a WiFi network technical support specialist for on-site and field assignments, providing customer service in metropolitan areas, with per diem allowances. **Our Value Proposition** An excellent work environment, real medium- and long-term career development, certifications, coaching, plus extensive training and hands-on experience—we offer: * **Base salary**: MXN 13,000 net (direct employment contract) + statutory benefits, fully nominal, plus per diem payments. * **Work schedule**: Monday to Friday, 8:00 AM to 5:00 PM (to be confirmed), and Saturdays until noon. * **Work location**: Guadalajara Metropolitan Area (various locations in Tlajomulco, Tonalá, Zapopan, and other sites within the city). **What We’re Looking For:** * 6 months to 1 year of experience as: Technical Support, Help Desk, Service Desk, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, Cisco Engineer, Network Engineer, NOC Engineer, Network Consultant, Network Technician, Network Engineer, Network Engineer, Network Consultant, Network Analyst. * Networking and communications skills: Knowledge of TCP/IP networks, OSI model, routing, VLANs, high availability, redundancy, and related topics. * Availability for on-site and field assignments, including travel to specific locations. A valid driver’s license is mandatory for vehicle assignment for transportation and service delivery. * Minimum 6 months to 1 year of experience with LAN/WAN/VLAN networks, handling of 2.4 GHz and 5 GHz frequencies, site surveys, heat maps, network topologies, equipment configuration, network change implementation, etc. Familiarity with Access Points, Routers, Switches, Wireless systems, CODECs, Modems, etc. * Knowledge of brands such as Cisco or Brocade; familiarity with Ruckus or Brocade antennas focused on WiFi. * 6 months to 1 year of basic experience with Firewalls (administration, support, configuration, ticket handling), including platforms such as Fortinet, SonicWall, Juniper, etc. * 6 months to 1 year of experience installing and supporting structured cabling (proficiency with tools such as punch-down tools). * Experience and scheduling flexibility for maintenance windows, and Level 1 and Level 2 support, as required. * Documentation of evidence, activity descriptions, and third-party escalations. * Preferred familiarity with service management platforms for request intake, description, and resolution (tickets), e.g., BMC, Zendesk, Tivilo, WhatsApp Business, etc. * Strong customer service orientation. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * WiFi/LAN/VLAN/IP networking fundamentals * Firewall/FW/Security/VPN * WAN/Routing/Router/Switch * Wireless/Access support * AP/Cisco/TCP/Field/Site *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939ac6f3700003800bc6eff&source=indeed