*This job posting originates from the Talenteca.com job board* ### **Job Opening from Reclutamiento IT in Guadalajara, Jalisco** **About Us** * A rapidly growing, expanding, and nationally present company specializing in integrated solutions—particularly in networking and security. A distinctive, unique, and highly innovative enterprise, partnered with Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a WiFi Network Technical Support Specialist for field and on-site assignments, providing client support in metropolitan areas, including per diem allowances. **Our Value Proposition** An excellent work environment, genuine medium- and long-term career development, certifications, coaching, extensive training, and hands-on experience—we offer: * **Base salary**: MXN $13,000 net (direct employment contract) + statutory benefits, fully nominal, plus per diem payments. * **Working hours**: Monday to Friday, 8:00 AM–5:00 PM (subject to confirmation), and Saturday mornings. * **Work location**: GDL (various locations across Tlajomulco, Tonalá, Zapopan, and other sites within Guadalajara city). **What We’re Looking For:** * 6 months to 1 year of experience in roles such as: Technical Support, Help Desk, Service Desk, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, Cisco Engineer, Network Engineer, NOC Engineer, Network Consultant, Network Technician, Network Engineering, Network Engineer, Network Consultant, or Network Analyst. * Networking and communications skills: Knowledge of TCP/IP networks, OSI model, routing, VLANs, high availability, redundancy, and related topics. * Willingness and ability to perform field and on-site work, including travel to specific locations. A valid driver’s license is mandatory for vehicle assignment for transportation and service delivery. * Minimum 6 months to 1 year of experience with LAN, WAN, and VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; network topologies; equipment configuration; network change implementation; etc. Familiarity with Access Points, Routers, Switches, Wireless systems, CODECs, Modems, etc. * Familiarity with brands such as Cisco or Brocade, and with Ruckus or Brocade antennas focused on WiFi. * Basic knowledge (6 months to 1 year) of Firewalls (administration, support, configuration, ticket handling) for platforms such as Fortinet, SonicWall, Juniper, etc. * 6 months to 1 year of experience installing and supporting structured cabling (including use of tools such as punch-down tools). * Availability and experience to perform maintenance windows and Level 1 & 2 support, as required. * Documentation of evidence, activity descriptions, and third-party escalations. * Preferred familiarity with service management platforms for request intake, description, and resolution (ticketing systems) such as BMC, Zendesk, Tivilo, WhatsApp Business, etc. * Strong customer service orientation. **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * WiFi, LAN, VLAN, IP networking fundamentals * Firewall (FW), security, VPN * WAN, routing, router, switch * Wireless support, access point support * AP, Cisco, TCP, field, on-site *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939ac463000002f000d0d1b&source=indeed*