*This job posting originates from the Talenteca.com job board* ### **Job Opening at People Hackers in Cancún, Quintana Roo** **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking an L1 NOC Network Monitoring and Support Analyst with experience on diverse network equipment including Cisco, SonicWall, Fortinet, Aruba, and Ruckus, as well as network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and real medium- to long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract), statutory benefits, and extensive training. * **Work schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, or Infrastructure Analyst. * Availability to support customers and incidents, service-oriented mindset, and first-level support capability. * On-site first-level technical network support and prior NOC experience. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring tools, and help desk or technical support platforms such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools such as Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including Access Points, Routers (e.g., Catalyst, Meraki), Switches, Wireless equipment, and controllers from vendors such as Cisco, SonicWall, Fortinet, Aruba, and Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous APs, and associated issues). * Basic understanding of root cause analysis and investigative techniques. **Desired Education Level:** Higher education (incomplete degree) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networks, Cabling, Network Infrastructure * PRTG, SNMP, Firewalls, Wi-Fi Monitoring * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694074672f00002e0084e254&source=indeed*