*This vacancy comes from the Talenteca.com job board* ### **Vacancy for the company Reclutamiento IT in Tulum, Quintana Roo** **About us** * We are an integrator of solutions, especially in networking and security, a different, unique and above all innovative company; we are a partner of Cisco, Google Telcos, Ruckus, Sonic Wall, and Fortinet. We are looking for a technical support specialist specialized in networks to serve one of our clients in Xcaret, Cancún, Quintana Roo. **About our value proposition** Excellent work environment, real medium and long-term development, certifications, coaching, plus extensive training and experience; we offer**:** * **Income** of 12,500 pesos net (direct contract) \+ 1,500 monthly bonus. Full statutory benefits, transportation and meal support * **Schedule** Monday to Friday from 9:00 AM to 6:00 PM or 8:00 AM to 5:00 PM (to be confirmed), and half-day Saturday. * **Work area**: Xcaret, Cancún, Quintana Roo. **What we are looking for:** * 6 months to 1 year of experience as: Technical support, help desk, service desk, systems assistant, systems analyst, telco engineer, telecommunications consultant, Cisco engineer, network engineer, NOC engineer, network consultant, network technician, Network Engineer, network consulting, network analyst * Skills in communications and networks: Knowledge of TCP/IP networks, OSI model, routing, VLANs, high availability, redundancy, and related topics. * 6 months to 1 year of minimum experience in LAN, WAN, VLAN networks, handling frequencies 2\.4GHz, 5GHz, data collection, heat maps, topologies, equipment configuration, implementation of network changes, etc. Knowledge of Access Points, Routers, Switches, Wireless, Codes, Modems, etc. * Knowledge of brands such as Cisco or Brocade, Ruckus or Brocade antennas focused on Wifi. * 6 months to 1 year of basic knowledge in Firewalls (administration, support, configuration, ticket reporting), handling any brand: Such as Fortinet, Sonic Wall, Juniper, etc. * 6 months to 1 year in installation and support of structured cabling (basic tool handling, installation, maintenance, and support) * Experience and schedule availability for maintenance windows, 1st and 2nd level support when required. * Experience in fault identification, root cause analysis, equipment replacement, and new installations. * Evidence reporting, activity description, and escalation with third parties. * Desirable experience with any platform for request management, description, and support (tickets) such as: BMC, Zendesk, Tivilo, WhatsApp Gold, etc. * Knowledge of Windows Server platform (Active Directory, RMS, Policies, etc.) or Linux * Adequate customer service. **Desired education level:** Upper Secondary **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Noc wifi lan vlan ip networks * Firewall fw Security VPN * Wan routing router switch * Wireless access support * AP cisco tcp monitoring *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68c20a895700006d006816bf\&source\=indeed*