**Join the SONDA team!** If you’re looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join the leading Latin American company in IT services—a place where you can advance your career, acquire knowledge, and develop professionally. In the Operations area, we are seeking a **Computer Equipment Support Technician**, whose main objective will be to provide first-level support to Sonda Mexico’s customers. **Technical responsibilities:** * First-level support * Phone or email support * Escalation of incidents requiring on-site assistance. **Requirements:** * Experience providing first-level technical support to users * Windows 10 support * Basic Office 365 knowledge Come expand your limits, make a difference, and discover the value of being part of our team. Employment type: Full-time. Salary: $10,000.00 MXN gross per month Schedule: Monday to Friday with rotating shifts (7:00 a.m. to 4:00 p.m., 9:00 a.m. to 6:00 p.m., or 10:00 a.m. to 7:00 p.m.); on-call duty twice per week on Saturdays (8:00 a.m. to 3:00 p.m.) Work modality: On-site Work location: Cda. de Tecamachalco 45, Reforma Soc, Miguel Hidalgo, 11650 Ciudad de México, CDMX