Squad Manager – Loyalty (Digital Transformation)

Description

Job Summary: We are seeking a Senior Squad Manager to lead the execution of Aeroméxico’s Loyalty transformation program, orchestrating delivery and managing dependencies and risks. Key Highlights: 1. Essential experience in Loyalty programs 2. Direct impact on revenue and customer experience 3. High exposure to executive decision-making Publication Date: April 24, 2026 We are looking for a Senior Squad Manager to lead the execution of Aeroméxico’s Loyalty transformation program, ensuring delivery across business, technology, and data in a highly complex environment. This role translates the transformation vision into reality, orchestrating execution while managing dependencies, risks, and trade\-offs. **Loyalty experience essential** Location: Hybrid (CDMX) Skills: * Bachelor’s degree in Business Administration, Economics, Finance, Processes, or Business. * 4–10\+ years in Strategy, Consulting, or Program Management. * **English Level: Advanced (C1–C2\)** * Experience in Digital Transformation or Loyalty programs. * Proven ability to manage complex, cross\-functional execution. * Program Management frameworks (PMO / Program Management) * Risk and dependency management tools * Roadmap planning and tracking tools * KPI tracking and reporting dashboards * Agile, hybrid, or traditional delivery methodologies **Program Execution Leadership** * Risk \& Dependency Management * Strong Orchestration \& Coordination * Stakeholder Management (C\-Level exposure) * Execution Discipline * Systems Thinking Responsibilities: **What Makes This Role Unique** Execution owner of a core transformation program (not BAU) Direct impact on revenue, customer experience (CX), and ecosystem evolution High exposure to executive decision\-making **Role Boundaries** * The Head of Loyalty Ecosystem defines the target state, capabilities, architecture, and strategic priorities. * The Squad Manager is responsible for executing that roadmap end\-to\-end. * Does not define strategy or transformation vision. * Does not own RFP design or structural decisions. * Owns execution, sequencing, and delivery of the program. **Key Responsibilities** 1\. Execution \& Delivery * Lead execution of the Loyalty transformation roadmap. * Translate capabilities into actionable initiatives and delivery plans. * Define sequencing and manage the critical path of the program. 2\. Program Orchestration * Orchestrate cross\-functional workstreams (Technology, Commercial, Finance, Operations). * Ensure coordinated delivery across business, IT, and data teams. * Drive structured execution across pods and initiatives. 3\. Dependency, Risk \& Mitigation Management * Identify and manage cross\-functional dependencies. * Lead risk identification, analysis, and mitigation planning. * Anticipate execution constraints and ensure timely resolution. * Own execution viability of the program. 4\. Governance \& Decision Support * Drive program governance and support executive decision\-making. * Escalate blockers and trade\-offs impacting delivery. * Ensure alignment between execution and strategic intent. 5\. Technology \& Execution Alignment * Ensure alignment between business roadmap and technology/data constraints. * Work closely with IT to guarantee scalable and coherent implementation. * Surface implications for key initiatives (e.g., LMS, data, integrations). 6\. Stakeholder Management * Align senior stakeholders across the organization. * Act as the main execution counterpart to the Head of Loyalty Ecosystem. * Ensure visibility of progress, risks, and outcomes. 7\. Performance \& Impact * Track KPIs and ensure delivery of business impact (revenue, CX, efficiency). * Ensure measurable outcomes from transformation initiatives. **Accountability** * Accountable to the Head of Loyalty Ecosystem for execution of the roadmap. * Responsible for ensuring the transformation is delivered without breaking operations or architecture. **Success Criteria** Transformation roadmap progresses with strong execution discipline Risks and dependencies are proactively managed (no surprises) Strong alignment across business, IT, and data layers Successful delivery of key transformation milestones (e.g., LMS, data capabilities) High transparency in progress tracking and decision\-making Desirable: Benefits: * Hybrid, 3 days in office * Monday to Friday, 9am to 6pm * Mixed scheme * 15 days of Christmas bonus * 25% vacation premium * 12 vacation days * Savings Fund: 13% * Major Medical Expenses Insurance * TDU Card * 1 floating day per semester / 2 per year. * Team integration activities