CUSTOMER SUPPORT ASSISTANT

Description

Position Summary: Assist in logistics operational activities to ensure proper sorting, routing, and shipment of items while meeting service level agreements. Key Responsibilities: 1. Daily tracking of deliveries and waybills. 2. Validation and confirmation of manifests. 3. Preparation and data entry in Excel reports. Logistics and Operations City: FEDERAL DISTRICT Publication Date: May 15, 2026 Working Hours: 08:00–17:00 and 22:00–06:00 AM Description: Provide support for BT\-C10 operational activities to ensure all items are properly sorted, routed, and dispatched to their destinations in compliance with customer service level agreements. * TR2 route validation and WhatsApp group tracking * Daily delivery reports * Validation and confirmation of manifests * Daily tracking and tracing of waybills * Preparation and data entry in Excel reports * Daily monitoring of delivery efficiency KPIs * Shift-based role: morning shift from 08:00 to 17:00 and night shift from 22:00 to 06:00 AM