Technical Support and Biomedical Services Coordinator

Description

Job Summary: People Hackers is seeking a Technical Support and Biomedical Services Coordinator to lead and manage on-site and remote support, focused on innovative medical technology. Key Highlights: 1. Collaborate with the national and international medical technology ecosystem. 2. Operational freedom to manage new technologies and improve processes. 3. Training in innovative technologies for the medical sector. **People Hackers is seeking a Technical Support and Biomedical Services Coordinator in Álvaro Obregón, Mexico City** -------------------------------------------------------------------------------------------------------------- **Who are we?** * Dedicated to technological innovation for healthcare professionals; leaders in technology solutions across: medical imaging; PACS and RIS systems; detectors; mobile radiology equipment; simulation labs; teaching manikins and interactive simulators with virtual reality; veterinary simulators; equipment for nutrition, body composition, calorimetry, and sports medicine. We have experienced sustained growth across multiple divisions, and thus are seeking a Field Services and Technical Support Coordinator Engineer with experience in on-site service and biomedical equipment. **Why join us?** We focus on people and their professional development — with us, you can: * Collaborate with the national and international medical technology ecosystem, including leading brands. * Exercise operational freedom in managing new technologies, processes, or implementing best practices. * Receive training in diverse innovative technologies for the medical sector. * Enjoy an excellent work environment, medium-term development, and job stability. **Our Offer** Financial stability and solidity, genuine professional development and growth, plus challenging opportunities to foster advancement — our offer includes: * **Compensation:** MXN 25,000–28,000 per month, net of taxes; direct employment contract and statutory benefits, including food vouchers. * **Working Hours:** Monday to Friday, 8:30 AM to 6:30 PM. * **Work Location:** Client support and offices (Col. Del Valle, 10 minutes from Metro 20 de Noviembre, Green Line). **What We’re Looking For** * 2–3 years of experience as: Operations Manager, Delivery Manager, Operations Coordinator, Technical Support Coordinator, Service & Support Leader, Service Manager, Project Manager, Operations Leader, Technical Head, Technical Support Supervisor, Help Desk, etc. * Degree holder (professional license and/or degree): Computer Engineering, Information Technologies, Electronics, or related fields. * Knowledge of strategic planning for delivery of remote and field technical support services. * Familiarity with biomedical equipment such as PACS, RIS, HIS, LIS, etc., and/or medical equipment (e.g., imaging, radiology); brands include: Carestream, Sectra, Philips, Agfa, Fujifilm, GE, Intelerad. * 2–3 years of experience leading technical support and field services teams, managing both remote support (Help Desk) and on-site field engineering teams (4–5 people). * 2–3 years of networking knowledge (OSI model), including network support and configuration (TCP/IP, Port-Channel, VPC, Spanning Tree, RADIUS, and other network devices such as switches and routers), routing, VLANs, WiFi, etc. * 2–3 years managing physical, virtual, and cloud servers, including Windows Desktop and Windows Server OS (Linux and distributions highly desirable), and dependencies such as Active Directory, RMS, Group Policies, DNS, DHCP, data packages, etc. * Proficiency with SQL-type databases (SQL Server, Oracle, MySQL, PostgreSQL), including queries, jumps, stored procedures, etc. * Familiarity with ticketing platforms such as Remedy, System Center, Zendesk, ServiceNow, Tivoli, etc. * 1 year of experience with monitoring platforms such as Nagios, SolarWinds, Datadog, Monitor, Zabbix, Grafana, PRTG, Dynatrace, or others. * Adherence to service-level agreements (SLAs), critical-to-quality (CTQ) indicators, and service reporting (KPI dashboards). * Experience managing documentation and processes aligned with ISO, ITIL, or COBIT frameworks. **Desired Education Level:** Higher Education — Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Medical Devices **Skills:** * Technical Support Services * PACS RIS HIS LIS Philips * Carestream Biomedical * Team BDD SQL VPN * Windows Servers and Networks *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699f862b5200003200920655\&source\=indeed*