**About the Job** We are looking for the best Product Operations Supervisor for our Payments MX team. You must be comfortable in an agile and dynamic environment, capable of executing detailed processes and performing analyses to drive improvements in our products. This is a high-impact role with extensive cross-functional collaboration across many areas of Toku. ### **Responsibilities** * You will be responsible for executing and supervising the operation of our payment products in Mexico. You will ensure everything runs like clockwork. * Execute processes related to our payment products. * Identify and diagnose technical issues to promote continuous improvement in the operation of our products. * Collaborate closely with the technology team and other departments to resolve issues quickly and efficiently, ensuring proper functionality. * Contribute new ideas for improvement within the area and across Toku as a whole. **Requirements** Knowledge of banking payment products, especially Direct Debit and Recurring Card Charges. High motivation, proactivity, and sense of urgency. Strong execution capability and attention to detail when performing tasks. Discipline and meticulousness. Passion for improving and optimizing processes. Availability to work full-time on-site at our offices in CDMX. SQL knowledge.