Customer Service Coordinator

Description

Job Summary: Customer Service Coordinator responsible for managing deliveries, billing, incidents, and operational reporting, ensuring compliance with regulations and customer satisfaction. Key Responsibilities: 1. Coordination of deliveries and shipments with customers and logistics. 2. End-to-end management of incidents, rejections, and reshipments. 3. Operational monitoring and reporting, including KPIs. We are looking for a: **CUSTOMER SERVICE COORDINATOR** Tlalnepantla de Baz \| On-site WHAT WILL YOU DO IN THIS ROLE? You will be responsible for: · **Delivery and shipment coordination**: Track product deliveries and shipments with customers, warehouses, and traffic departments, adjusting deviations to ensure adherence to scheduled timelines and plans. · **Appointment and billing management**: Schedule delivery appointments, validate invoices, and generate service orders, ensuring proper coordination among customers, warehouses, and traffic departments. · **Incident and claims handling**: Manage rejections, cancellations, and reshipments by providing solutions and rescheduling to guarantee service continuity and billing processes. · **Operational monitoring and reporting**: Prepare daily, weekly, and monthly operational reports, including KPIs, incidents, and timely communication with internal and external customers. · **Regulatory and best practice compliance**: Implement Good Storage Practices, verify compliance with the Integrated Quality System, industrial safety policies, and environmental objectives. WHAT WE LOOK FOR IN YOU: Academic background: Bachelor’s degree in Business Administration, Business Management, Industrial Engineering, or related fields. Prior experience: Minimum 3 years of experience in a similar role. * Mandatory experience in 3PL warehouses * Tracking and fulfillment of customer service orders * Monitoring of identified incidents/claims Technical knowledge / Skills: * Mandatory SAP proficiency * Intermediate/advanced Excel skills * Problem-solving and operational leadership * Leadership, analytical thinking, results-oriented WHAT DO WE OFFER? * Grocery vouchers * Savings fund * Year-end bonus above statutory requirements Are you ready for the challenge? Apply through this channel by attaching your updated CV, or send your CV to \| 5 \| 5 \| 8 \| 0 \| 7 \| 3 \| 2 \| 8 \| 1 \| 5 \| Salary: $19,860.00 \- $26,620.00 per month Benefits: * Salary increases * Savings box * Employee discount * Gym discount * Discounts and preferential pricing * Company parking * Free parking * Option for indefinite-term contract * Company phone * Free uniforms * Grocery vouchers Education: * Completed bachelor’s degree (Mandatory) Experience: * Customer service: 4 years (Mandatory) * SAP: 4 years (Mandatory) * Microsoft Excel: 3 years (Mandatory) Work location: On-site employment