Customer Service

Description

Job Summary: We are seeking a strategic and organized Customer Service professional to ensure customer satisfaction and foster customer loyalty. Key Highlights: 1. Strategic and organized role in Customer Service 2. Mexican company with 25+ years in logistics and transportation 3. High-performance environment with professional growth At CAMFRI, we don’t just move products… We move ideas, we move people, and above all: *we move results.* *We are a Mexican company with over 25 years of experience in transportation, logistics, and multi-temperature 4PL operations, with presence in Mexico, the United States, and Canada.* Today, we seek a strategic, organized, and powerful mind… A professional specialized in *Customer Service, capable of ensuring and guaranteeing customer satisfaction and fostering customer loyalty.* *We’re looking for you — your passion is Customer Service.* Profile:  Bachelor’s degree in Marketing or Business Administration.  Proven ability to work in a dynamic environment, with capacity to plan and prioritize workload.  Demonstrable work experience in customer service.  Prior experience in fast-moving consumer goods (FMCG) is considered a plus but is not mandatory.  Demonstrated knowledge and work experience with 3PL and international clients.  Data analysis: Ability to generate performance reports (OTIF, Fill Rate, Lead Time).  Proficiency in English (spoken and written; interaction with USA teams is required) — non-negotiable. Responsibilities: · Responsible for the ORDER-TO-INVOICE process for domestic orders (order entry, scheduling, tracking of pickups or deliveries, and invoice generation) · Scheduling product pickups (validation and follow-up with warehouse) · Scheduling and tracking delivery appointments with customers. · Daily tracking of scheduled deliveries · Daily generation of KPI reports · Daily inventory validation · Price validation (from order to invoice) · Operational coordination: Acting as liaison between customers and internal departments (warehouse, traffic, billing, procurement) · Incident management: Resolving issues related to shortages, damages, delays, or documentation errors, minimizing impact on customers. · Preparation and presentation of periodic KPIs (On-Time-In-Full, Accuracy, Incidents) · Effective communication: Ability to clearly explain root causes and action plans. · Results-oriented: Maintaining service quality even under complex operational conditions. CAMFRI Benefits:  Competitive salary.  Real growth and development opportunities.  High-performance work environment.  Challenging and impactful projects.  State-of-the-art facilities.  Continuous training and development.  Benefits exceeding statutory requirements. Here, there is no room for the ordinary. Here, we seek *extraordinary talent.* Salary: $17,500\.00 per month Work Location: On-site employment