IT Business Analyst

Description

Position Summary: We are seeking a Digital Transformation and AI Analyst to optimize business and operational processes by designing technological solutions that improve efficiency and customer experience. Key Highlights: 1. Focus on process optimization using AI and management methodologies. 2. Design of technological solutions for efficiency and customer experience. 3. Collaboration in implementing digital transformation initiatives. A leading company in satellite tracking and telemetry solutions is looking for a Digital Transformation and Artificial Intelligence Analyst, with a focus on process optimization, automation, and continuous improvement. The role focuses on identifying opportunities to improve business and operational processes through the use of Artificial Intelligence, analytics, and process management methodologies (BPM, Lean, and Kaizen), as well as designing technological solutions that increase efficiency and enhance customer experience. The analyst will collaborate with technical teams to define AI-based solutions, process automation, and digital tools, participating in the implementation of digital transformation initiatives across the organization. · Responsibilities Analyze and document business processes in commercial and operational areas. Identify opportunities for optimization and automation using Artificial Intelligence. Design AI use cases (chatbots, voice bots, intelligent assistants). Propose improvements based on process methodologies such as BPM, Lean, and Kaizen. Coordinate with development, infrastructure, and security teams for solution implementation. Participate in the conceptual design of technological solutions and automation architectures. Implement proof-of-concept (POC) trials to validate AI solutions. Measure initiative impact using KPIs related to efficiency, productivity, and customer experience. Requirements Bachelor’s degree in Systems Engineering, Industrial Engineering, Data Science, IT Management, or related field. 3–6 years of experience in business process analysis or digital transformation. Knowledge of process management (BPM), Lean, and/or Kaizen. Experience in process automation or implementation of technological solutions. Desirable experience in commercial, operations, or customer service areas. Proficiency in office productivity tools (Excel, PowerPoint, Word). Desirable experience with generative AI tools (ChatGPT, Claude, Gemini, or others). Competencies Analytical and systemic thinking Results orientation Problem analysis and resolution capability Executive and technical communication Teamwork Adaptability to change Leadership and cross-functional influence without direct authority We Offer Base salary Food vouchers Life insurance Statutory benefits Hybrid work model (office on Tuesdays and Thursdays, 9:00–19:00 hrs) Central work location near Chabacano metro station · This is not a traditional development role, but rather a digital transformation position focused on applying AI to business processes, oriented toward continuous improvement and enterprise operational automation.-Requirements- Minimum education: Higher education – Specialization 3 years of experience Languages: Spanish, English Age: between 30 and 45 years Keywords: analyst, business