Job Summary: We are seeking a proactive and qualified Systems Assistant to maintain a robust technological infrastructure for professional audio and lighting distribution. Key Highlights: 1. Comprehensive technical support for hardware, software, and networks. 2. Management of technological assets and infrastructure maintenance. 3. Collaboration on security and data management with continuous improvement. At Link Bits, a leading company in the distribution of professional audio and lighting technology, we understand that operational efficiency depends on a solid technological foundation. Therefore, we seek a highly qualified Systems Assistant with a proactive problem-solving mindset and comprehensive expertise in hardware, software, and networks. Requirements: • Education: Completed high school or Technical Degree in Computer Science, Information Systems, or related fields. • Work Experience: Minimum 1–2 years performing technical support duties (Level 1 and Level 2) in corporate or distribution environments. • Behavioral Profile: We seek a resilient individual with high stress tolerance, strong self-management skills, and a pedagogical approach to assisting end users. Key Responsibilities: 1. Technical Support and Intervention (Remote and On-site) • Ensure system availability through remote support using cutting-edge tools (TeamViewer, AnyDesk, RDP). • Advanced diagnosis and repair of hardware and software failures in Windows and macOS environments. • Configuration and optimization of drivers, office productivity suites, and critical business tools. 2. Asset Administration and Hardware Lifecycle Management • Strict control of technological inventories: servers, workstations, laptops, peripherals, and consumables. • Accurate documentation of asset flow (additions, removals, assignments) using specialized asset management software. • Maintain adequate stock of technical supplies to prevent disruptions in the operational chain. 3. Infrastructure and Network Maintenance • Execution of scheduled preventive maintenance plans to extend equipment lifespan and reduce critical incidents. • Installation, configuration, and monitoring of LAN/WAN networks, ensuring stability of Wi-Fi access points and switches. • Physical handling of infrastructure: structured cabling, rack cable management, and network/USB connections. 4. Security and Data Management • Implementation of security patches and critical operating system updates. • Support in cloud storage management and Active Directory administration. • Collaboration in implementing policies aligned with international standards (e.g., ISO 27001) for information protection. 5. Reporting and Continuous Improvement • Preparation of detailed technical reports including root cause analysis, applied solutions, and recommendations to prevent recurrence. • Monitoring of key performance indicators (KPIs), such as response times and internal user satisfaction levels. Required Technical Competencies: • Hardware: Repair of laptops, PCs, and peripherals (multifunction printers, scanners). • Networking: Router configuration, basic firewall knowledge (pfSense), and network segmentation. • Software: Proficiency in operating systems, diagnostic tools, and productivity suites. • Bonus: Familiarity with monitoring tools (Nagios, PRTG) and basic virtualization knowledge. We Offer: • Benefits in accordance with applicable law. • Salary: $13,500 net. • Monthly bonus of $1,500. Working Hours: • Monday–Friday: 9:30 a.m. – 6:30 p.m. • Saturday: 10:00 a.m. – 3:00 p.m. • Fixed Day Off: Sundays • Contact us at: *5*5*4*4*6*4*3*0*0*4* At Link Bits, we connect the future. We’re waiting for you! . -Requirements- Minimum Education: Upper Secondary Education – Technological Baccalaureate 2 years of experience Age: between 25 and 40 years Keywords: helper, assistant, assistant, aux, auxiliary, assistant, helper, aide, system