Door-to-Door Collections Officer

Description

Job Summary: We are seeking committed Door-to-Door Collections Officers for portfolio recovery, customer service, and negotiation to ensure service continuity. Key Highlights: 1. Experience in door-to-door collections and customer negotiation 2. Focus on portfolio recovery and service retention 3. Key skills: negotiation, proactivity, and customer orientation Job Offer Door-to-Door Collections Officer Location: Coyoacán, Mexico City Company: TOTAL PLAY TELECOMUNICACIONES Posted on May 13, 2026 Valid until May 30, 2026 Net Monthly Salary $10,000\.00 \- $11,000\.00 Apply Reference Number: 21133805 Description At Totalplay, a leading telecommunications company, we are looking for committed, responsible, and service-oriented Door-to-Door Collections Officers to join our team. This position focuses on portfolio recovery and follow-up, as well as customer service and negotiation to ensure service continuity. Requirements * Required education level: Secondary school / technical secondary * Experience: 6 months \- 1 year as a Door-to-Door Collections Officer * Knowledge and tools: + Customer service + Door-to-door collections + Customer negotiation * Language(s): + None + None * Skills and competencies: + Negotiation + Teamwork + Critical thinking + Proactivity + Motivation + Results orientation + Customer orientation + Commitment + Communication + Problem analysis and resolution + Stress tolerance * Candidate availability: + No travel required Schedule Monday to Friday Full-time 09:00 \- 18:00 Schedule clarification: Monday to Sunday, 9:00 to 18:00 hrs, with a 1-hour lunch and rest break rotated between Saturday or Sunday. Work location: On-site employment Functions and Activities * Customer negotiation. * Portfolio follow-up and maintenance. * User service and follow-up. * Visit logging and payment tracking. * Service retention. * Equipment recovery. * Conducting door-to-door collections. The company offers * Statutory benefits * Uncapped bonuses * Company motorcycle * Gasoline vouchers * Life insurance * Free uniforms * Exclusive discounts * Indefinite-term contract Recruitment Process * Interview \- 11:00 am to 2:00 pm * Interview \- 3:00 pm to 5:00 pm * Start date of your recruitment process: May 13, 2026 * Recruitment process duration: 2 Weeks