On-site Technical Support Engineer, Level 1 and Level 2 Support (INTERLOMAS)

Description

Job Summary: We are seeking a Technical Support Engineer to provide on-site Level 1 and Level 2 support, manage hardware warranties with vendors, and resolve incident tickets and service requests. Key Highlights: 1. Professional development and growth opportunities 2. Technical support for users and vendors 3. Efficient and timely incident resolution At Irium Mexico, we have an opening waiting for you. *Position:* On-site Technical Support Engineer, Level 1 and Level 2 Support *(INTERLOMAS)* *Immediate hiring* Education Requirements Currently pursuing or recently completed degree in Telecommunications Engineering or related fields (Systems and/or IT Administration) Responsibilities:  Minimum 2 years of experience in: On-site support, Level 1 and Level 2 hardware and software support.  Interaction with vendors for hardware warranty management.  Handling, tracking, and resolving incident and service request tickets while meeting SLA requirements.  Experience documenting tickets in the IT Service Management (ITSM) tool (ServiceNow).  Experience with Microsoft Office 365 suite (domain configuration, email setup).  Preparation of monthly incident analysis reports and definition of preventive and/or corrective actions. Job Responsibilities  Provide technical support to users and vendors.  Resolve incidents efficiently and promptly.  Document and maintain an up-to-date knowledge base.  Collaborate with the IT team to improve support processes.  Participate in identifying and resolving technical issues. Benefits  Additional benefits and perks  Salary commensurate with experience  Statutory benefits  Schedule: 48 hours per week, availability to work rotating shifts  Work modality: On-site  Opportunities for professional development and career growth within the company. Salary: $11,000\.00 \- $13,000\.00 per month Work Location: On-site employment