Technical Support

Description

Job Summary: MacStore is seeking a Technical Support specialist to join its team, providing first- and second-level support to Apple users and delivering personalized customer service. Key Highlights: 1. Opportunity to start a professional career with MacStore. 2. Ongoing training and career growth at a leading company. 3. Apple Certified Macintosh Technician certification. **Opening: Technical Support – MacStore!!** **At MacStore, we want you to become part of this great team and launch your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our sales force at MacStore branches!!** * **MacStore Moraleda** **MacStore. We are a leading Apple product and service distributor (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing up to three months’ salary. * Life insurance and funeral expense assistance. * Uniforms. * Career growth opportunities. * Ongoing training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and brand products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest days).