**HRE is seeking Customer Support in Colinas de San Jerónimo – Monterrey, Nuevo León** ------------------------------------------------------------------------------------------------------ **Customer Support** **Requirements:** Education: Completed or ongoing bachelor’s degree 1 year of customer support experience Proficient computer skills Excellent spelling Fluent, clear, and effective communication Strong service-oriented attitude **Responsibilities:** Providing customer support via written and verbal channels (WhatsApp, email, platform, etc.) Tracking shipments, orders, and fulfillment processes Identifying and resolving incidents (shipments, billing, delays, or operational errors) Direct communication with customers who send and receive goods Coordination with internal departments: warehouse, operations, and billing Recording, managing, and tracking cases in internal systems Ensuring professional, empathetic, and customer satisfaction–focused service **Schedule:** Monday to Friday: 09:00 to 18:00 Saturday: 08:00 to 14:00 Remote work: Friday and Saturday Sunday: day off **Salary:** MXN $13,500 monthly, net **Benefits:** 100% IMSS coverage Statutory benefits INFONAVIT Year-end bonus (aguinaldo) **Location:** Oscar Wilde, Colinas de San Jerónimo, 64630, Monterrey, Nuevo León * **Desired education level:** Higher education – currently pursuing **Desired experience level:** Expert level **Departmental function:** Manufacturing / Operations **Industry:** Transportation, Logistics, Supply Chain, and Warehousing **Skills:** * Computer proficiency * Customer support * Strong communication skills * Excellent spelling * Problem-solving skills *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6949c4243d00006000133d88&source=indeed*