TECHNICAL SUPPORT ENGINEER

Description

Job Summary: Maintenance and monitoring of technological infrastructure, incident response, and inventory management to ensure efficient user support. Key Highlights: 1. Comprehensive technical support for users and computer equipment. 2. Monitoring and management of network and internet infrastructure. 3. Management of electronic asset inventories. **Key Responsibilities:** * Conduct weekly inspections of multifunctional device counters. Monitor network and internet infrastructure to ensure continuous operation at contracted speed levels. Also inspect Customs equipment ("CCTV and Inventories"). * Daily handling and logging of incidents and requests related to computer equipment or general technological infrastructure in the JIRA system, providing timely solutions and excellent service to internal users, external users, or customers. * Maintain up-to-date and consistent databases for IT-related electronic asset inventories, as well as generate equipment assignment acknowledgments (physical and digital). **Required Experience:** 1 to 3 years in similar positions. **Essential Technical Knowledge:** * Technical support for computer equipment. * Management of network and communications infrastructure. * Office 365 suite. * Configuration of Microsoft and MAC operating systems, Cisco VPNs, ZKBio CVSecurity, Wisenet WAVE, or CCTV recording systems, NAS storage. Employment Type: Full-time Salary: $18,636.60 per month Benefits: * Grocery vouchers Work Location: On-site employment