CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Estafeta is seeking customer service personnel to manage requests, follow up on reports, and ensure timely delivery of shipments. Key Highlights: 1. Connect people and businesses through a leading logistics company. 2. Ensure customer satisfaction and achievement of performance indicators. 3. Provide efficient and high-quality customer service and support. Customer Service City: STATE OF MEXICO Publication Date: Apr 27, 2026 Schedule: 10:00 PM\-5:00 AM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and “estafétalo”! **Location \- Cuautitlán, State of Mexico** **\*Night Shift\*** **Job Objective** Promptly handle requests from the shipment control department, ensuring compliance with performance indicators and customer satisfaction. **Job Responsibilities** * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipments contain incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **Requirements** * Minimum education: High school diploma * Customer interaction skills * Teamwork ability * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance