Customer Service

Description

Job Summary: Garín Etiquetas is seeking a Customer Service professional to manage and grow the customer portfolio, follow up on prospects, and ensure a high level of professionalism. Key Highlights: 1. Responsible for managing and growing the assigned customer portfolio. 2. Following up on prospects to convert them into repeat customers. 3. Maintaining a high level of professionalism and establishing positive relationships. **Garín Etiquetas**, a Mexican company specializing in the manufacturing of **self-adhesive, white, and printed labels**, as well as the distribution of consumables and technical support services for barcode printing equipment, is seeking talent to join our team as ***Customer Service***. ***Responsibilities:*** * Responsible for managing and growing the assigned customer portfolio. * Timely follow-up on assigned prospects from various sources with the goal of converting them into repeat customers. * Staying up-to-date on product knowledge and informed of any changes in company policies. * Assisting customers with issues, providing guidance fully aligned with customer needs. * Responsible for maintaining a high level of professionalism with customers and striving to build positive relationships with every caller. * Updating customer information in the customer service database during and after each call. * Managing the full process for assigned customers and prospects (from quotation to delivery). * Participating in sales training courses requested by and/or delivered by the Commercial Management team. * Working with KPIs. ***Required Knowledge:*** * Proficiency in Microsoft Office. * Proficiency in Outlook. * **ERP system proficiency.** * **CRM system proficiency.** * **Valid Class A driver's license.** * **Standard handling skills.** ***Customer Service Management Channels:*** * Phone. * Email. * Social media. ***We Offer:*** * Work schedule: Monday to Friday, 8:00 AM to 6:00 PM. * **Monthly salary:** $10,200 **gross.** * Ongoing training. * **Savings Fund.** * **Life Insurance.** * Workplace location: Tezozómoc 4\-Loc 4, Recursos Hidráulicos, 54913 Buenavista, Méx. Interested candidates should apply through this channel, attaching an updated CV \***5\*6\*5\*0\*0\*0\*1\*4\*8\*4**\*. Employment type: Full-time, indefinite term. Salary: $10,200\.00 per month. Education: * Incomplete or ongoing Bachelor’s degree (preferred). Experience: * Customer service: 1 year (preferred). Workplace: On-site employment.