Customer Service Agent

Description

Job Summary: We are seeking a proactive Customer Service Agent to deliver high-quality service, order tracking, and resolution of customer needs. Key Highlights: 1. High-quality customer service and timely follow-up on customer needs 2. Coordination with logistics, production, and sales 3. Excellent work environment and job stability **Customer Service Agent** * Tepotzotlán, State of Mexico * Competitive salary \+ benefits **Job Description** Grupo Empaques Bio Corrugados Alfa is looking to add a Customer Service Executive to our team, focused on delivering high-quality service, order tracking, and timely resolution of our customers' needs. We seek an organized, proactive individual with an outstanding service attitude. **Main Responsibilities** * Customer service and follow-up * Order and delivery tracking * Invoice preparation and tracking * Handling inquiries, incidents, and clarifications * Coordination with logistics, production, and sales * Database updates and administrative tracking * Accounts receivable follow-up and customer documentation **Requirements** * Incomplete or completed bachelor's degree in business administration, sales, or related fields * Minimum 2 years of customer service experience * Proficiency in Excel and Microsoft Office suite * Strong verbal communication skills and excellent interpersonal communication * Organizational and follow-up skills * Experience in customer interaction and administrative follow-up **We Offer** * Base salary: $14,000 gross per month * Statutory benefits * Job stability * Growth opportunities * Excellent work environment **Work Schedule** Monday to Friday, 8:00 AM to 6:00 PM Interested candidates may apply through this channel. 5545724015 Salary: $14,000\.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone * Complimentary uniforms * Food vouchers Workplace: On-site employment