Job Summary: Ensure proper tracking, validation, and control of operational and administrative processes, guaranteeing information quality and policy compliance. Key Highlights: 1. Monitoring and tracking of ongoing operations 2. Information validation and inconsistency detection 3. Data analysis and report generation **Job Objective:** Ensure proper tracking, validation, and control of operational and administrative processes, guaranteeing information quality, compliance with internal policies, and timely incident detection. **Main Responsibilities:** * Monitor and track ongoing operations (transactions, requests, services, etc.). * Validate information and documentation in accordance with established policies and procedures. * Identify inconsistencies, errors, or process deviations. * Generate operational and control reports (daily, weekly, or monthly). * Support internal departments in resolving incidents. * Escalate critical issues to the relevant departments. * Ensure compliance with response time requirements (SLA). * Maintain updated internal databases and systems. * Propose process improvements to increase efficiency and reduce errors. **Requirements:** **Education:** * Completed or incomplete Bachelor’s degree in Administration, Engineering, Industrial Engineering, or related field. **Experience:** * 1–3 years in operational control, back-office, monitoring, or control center roles (preferred). **Knowledge:** * Proficiency in Excel (intermediate\-advanced). * Data analysis and report generation. * Experience with administrative systems / CRM / ERP (preferred). * Knowledge of operational processes and internal controls. **Skills:** * Attention to detail * Analytical thinking * Organization and time management * Effective communication * Ability to work under pressure * Problem solving Employment Type: Full-time, Indefinite-term contract Salary: $9,582\.47 \- $12,000\.00 per month Benefits: * Salary increases * Company parking * Flexible working hours * Additional vacation days or paid leave * Grocery vouchers Education: * Completed Bachelor’s degree (Mandatory) Language: * English (Preferred) Work Location: On-site employment