Job Summary: This role is for a field support technician who interacts with end users to resolve IT incidents and requests, providing hardware, software, and network support. Key Highlights: 1. Proactive on-site field support for end users. 2. Resolution of IT incidents and requests (software and hardware). 3. Preventive and corrective maintenance of IT equipment. **Job Description:** **FIELD SUPPORT TECHNICIAN / IT REFRESH PROJECT** At DXC, we harness the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We deliver services through the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and Modern Workplace. Our DXC Modern Workplace services enable customer employees to easily find, understand, and interact with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. **ABOUT THIS ROLE:** As a field support representative, you will proactively work and interact with end users at the customer’s site to resolve any customer-related IT incidents/requests – Software and Hardware (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms). You will manage preventive and corrective troubleshooting for printing systems, mobile devices, handheld devices, and laptops, delivering support across all three levels: hardware, software, and networks. **WHAT YOU’LL DO:** * Provide user support * Configure and manage equipment * Inventory IT equipment * Ticket resolution and tracking * Preventive and corrective maintenance of equipment (laptops, printers, mobile devices, handheld devices, switches, nodes) * Strong active communication and teamwork skills to resolve any customer incident/request. * Maintain high customer satisfaction by clarifying customer needs and ensuring they are met. * Deliver software services, post-sales support, or service delivery and application solutions on standard and specialized systems. * Resolve technical issues on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify opportunities for problem prevention. **WHO YOU ARE:** Bachelor’s degree in Information Technologies, Systems Engineering, Computer Science, Informatics, or related fields. Minimum 3–5 years of experience working in the technology industry, specifically managing significant-sized accounts (Windows operating systems, MS Office 365, thermal printers, handheld scanners, and basic networking skills). Strong communication skills to listen to customers and articulate solutions to address inquiries. Experience working in the technology industry, specifically managing significant-sized accounts. **WORK ENVIRONMENT** ** On-site in Tultitlán, Edomex** Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and collaborate as a team—globally and locally. Our achievements demonstrate how we deliver excellence to our customers and colleagues. You’ll join a team committed to building a culture of learning, diversity, and inclusion—and dedicated to strong ethics and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**